Who's Using eTickets.to
Thousands of promoters, large and small, around the World
Thousands of promoters and events around the world use eTickets.to to sell tickets and event registrations direct to their end customers.
From training workshops to birthday parties, school plays to touring theatre groups, museums to music festivals - clients of all shapes and sizes find eTickets.to a perfect fit.
Case Study: Exit Festival
eTickets.to enables the Exit Festival in Serbia to sell tickets and communicate directly with their audience. “I like the transparent way they do business, the emphasis on good value for money for our audience and the comprehensive after sales service our customers get from them. I like the access to real time data as well.” Says Paxton Talbot, who is responsible for Exit’s promotion in the UK, EU and other international territories.
eTickets.to also solved the problem of international postage and eliminated the high booking fee, which are two if the biggest consumer gripes. “Ticket agents were starting to get a bad reputation for high booking fees and I felt there was an opportunity to try something new. Working with eTickets.to was more in line with the business model of the festival, promoting opportunities for new businesses and trying new things that were thought up by young people with new ideas.” comments Paxton.
Exit chose to work with eTickets.to because they did not see a need to sell tickets through an agency. They wanted to sell direct and drive customers to the festival website and not an agent’s site where other events were advertising. “Clearly people were finding out about the event through the media and internet and the first stop was our website.” Says Paxton “I didn’t have to go exclusively with eTickets.to, but at the time we had no other international supplier so we just did it and are very pleased we made that decision in hindsight.”
eTickets.to got the Exit ticket sales up and running in no time after being connected with the festivals technical department to insure everything would go smoothly with the bar-coding system. Since introducing eTickets.to, Exit have seen a 99% decrease in customer support queries regarding how to use the system. Their customer survey also revealed that 94% gave the eTickets.to system a rating of good or excellent for service and functionality.
The whole system has come a long way and eTickets.to is now the main system in operation at the festival gates with other amicable agencies utilising the system to distribute tickets to their customers. “From then on we use eTickets.to to manage the process all the way through until the customer is through the gate, rather than other service providers who sell your ticket and then do a disappearing act.” Says Paxton.
The Exit Festival is the biggest contemporary music and cultural event in South East Europe and was voted ‘Best European Festival’ at the UK Festival Awards in 2007. Launched 9 years ago as a student initiated protest against the communist Milosevic regime, EXIT has proved that music is a universal language that can connect and bring people together to make the world a better place.
Get In Touch:
Questions? Like to know more? email hello@etickets.to or call us on 0845 299 0119 (9am - 6pm UK weekdays).